Cancellation and Refunds
Last updated: Oct 6, 2025
This policy covers cancellations and refunds for digital purchases and subscriptions made on Insinex Tools, including payments processed by Razorpay.
Subscriptions
- Subscriptions renew automatically at the end of each billing cycle unless canceled in advance.
- You can cancel anytime from the app or by contacting support. Access remains active until the end of the paid period.
- If a renewal payment fails, we may retry as per gateway rules. Access may pause until payment succeeds.
Refunds
- Due to the digital nature of our products, completed charges are generally non‑refundable. However, we understand exceptions may apply.
- Refund requests are evaluated case‑by‑case for issues like duplicate charges, accidental purchases, or technical problems preventing access.
- To request a refund, contact us within 7 days of the charge with your payment reference and details.
- Approved refunds are processed to the original payment method. Processing times depend on the payment gateway and issuing bank (typically 5–10 business days).
- Chargebacks: If you initiate a chargeback while your case is under review, we may suspend access pending resolution
Razorpay
- For Razorpay subscriptions, cancellations take effect at the end of the current billing period unless specified otherwise.
- If a refund is approved, we will initiate it in Razorpay; timing of credit to your account depends on Razorpay and your bank.
- Include your Razorpay payment ID or subscription ID when contacting support to expedite resolution.
How to request cancellation or refund
Please contact our support with:
- Your name and email used during checkout
- Payment reference (e.g., Razorpay Payment ID / Subscription ID)
- A brief description of the issue
Email: hello@insinextools.com · Phone: +91-8287521199 or Contact